‘You cannot have a one size fits all for service, you have to meet every guest in their uniqueness.’
Passion, excellence & quality.
Chrissy moved to Byron 19 yrs ago in search of a more intimate way of working and connecting with people. Her experience of Sydney and Melbourne offered vast learnings in hospitality yet what was starkly observed was a growing gap in the meaning of service, preferring the mass trends that often miss the mark where quality lives.
Whilst Chrissy Caplice may have started her journey in the concierge industry in 2002 working for Katie Page and Gerry Harvey’s iconic luxury resort – The Byron at Byron, the qualities that uphold what it is to serve were already well alive within Chrissy.
In her 11 yrs. tenure as Guest Relations Manager, she was responsible for dealing with all clientele, colleagues and Management. It was here that Chrissy honed her craft and truly embraced the value of ‘service’ and bringing that to people.
Perhaps one of Chrissy’s endeared qualities is being able to engage with everyone, she is a consummate communicator and equally an open listener. Chrissy understands that observation is key to respectfully respond and provide a premium experience that reflects the details of her client’s brief.
Chrissy is recognised for being highly organised and manages multi-tasking seamlessly with ease. She has a highly developed sense of empathy- acknowledging and reading what people want. There is a sincerity, openness and warmth that underpins Chrissy’s community relationships, allowing all to feel at home in her presence. Chrissy Caplice is dependable, all embracing and a true professional.
The business of Service
Chrissy is dedicated to one profession: service. The quality of service is entirely based on her love for and connection with people.
Delivering excellence is not simply a marketing promise, it is Chrissy’s maxim and has been at the foundation of her approach since the inception of her career.
Successfully delivering quality experiences for every guest, every day, is Chrissy’s mission – this approach has reflected a loyal client- base built entirely on referral.
Local Knowledge
Chrissy’s experience in the region has equipped her with a wealth of connections, networks and resources that will inspire a truly remarkable stay in Byron Bay and its surrounding areas.
Chrissy knows the locals, and the diversity of the region’s offerings. Whether you are seeking pure relaxation or an exciting and immersive Byron Bay experience, Chrissy can tailor an itinerary to suit.
Contact Chrissy today, she is poised to deliver.
