Delivering a quality concierge service with integrity that respects privacy & anonymity, Chrissy’s client base reciprocates their appreciation by their ongoing patronage.


It is often said that an individual is only as good as their team. This could not ring more true for Chrissy Caplice and her exquisite, full-service concierge business. With Chrissy Caplice Concierge you are the client but you are also a member of the Byron family, you are made to feel like cherished friends and ultimately – and most importantly – you are part of a team that is dedicated to superior service and unmatched results. Working with Chrissy Caplice Concierge means you are in the hands of a world-renowned, seasoned concierges and event planners who are thoughtful, meticulous in their attention to details, creative, forward-thinking and authentic. The team’s local knowledge of Byron Bay and strong ties to the local community makes them an unmatched asset as no one else knows the area, the people or the landscape like they do.

Over the last few months, we have had the distinguished pleasure of working with Chrissy and her team of highly experienced and knowledgeable staff. From the moment we began working together, Chrissy and her team made sure that every\ touch base call, every lookbook, every menu, every budget, and every itinerary seamless and even more beautiful than we could have imagined. They created an entire trip that was the most perfect marriage of adventure and education all while upholding the message of sustainability in every booking and excursion. The team took our concepts and built them into existence; folding in local Byron fare and flair at every turn. The end result? An authentic trip that echoed our precise desires and showcased the natural beauty of Byron Bay…and that was all before we set foot in Australia. Chrissy and team worked with us from 8,000 miles away to ensure that our and they did so on a timetable that best accommodated our schedule – often working on their weekends and early mornings to be available for our typical office hours.

To say they are a dream just doesn’t seem to do their work justice. In addition to designing stunning and simply remarkable events; Chrissy and her team curate adventures and experiences that are guaranteed to become cherished memories. Clients will love Chrissy’s soothing demeanor, brilliant ideas and her natural ability to curate a vision that is unparalleled to anything guests have experienced before. Her work knows no bounds; whether she’s designing an intimate dinner for 12 or a bustling bash for hundreds, Chrissy and her team produce a magical event that far exceeds expectations and absolutely turns their clients’ wildest dreams into reality.

Miriam Stevens

Chasen Creative Media, Los Angeles

Dear Chrissy,

What a wonderful service you have provided over the last decade and a bit!!! You are one in a trillion and I wish you all the very best for your future, knowing it will be glorious.

Thanks for all the care you showed towards our team and our artists. It has always been a pleasure dealing with you.

Nadja Konietzko

Bluesfest Artist Liaison & Travel Manager, Byron Bay Bluesfest

Ohhh Chrissy,

You would undoubtedly be one of the most professional, approachable, enjoyable, Guest Relation Managers I have worked with, in 25 years at Show Group.

It’s been truly a pleasure and hope our paths cross again, in the future.

Take care, Enjoy every minute… I wish you the Best, always!

Karen Smith

Account Manager Music and Entertainment, Show Group Travel

Chrissy Caplice is one of the most genuine, passionate and caring individuals in the Australian Premium hospitality industry. Her role as Guest Relations Manager at The Byron at Byron Resort and Spa over the past decade has been a huge asset to the resort building its reputation for impeccable service and she has contributed greatly to its repeat business. Her calmness under pressure and professionalism in dealing with discerning and difficult clients is exemplary. She is the ultimate personal concierge for anyone seeking a high end, authentic Byron Bay immersion experience.

Pedro O’Connor

Director, Australian Inbound, Epic Private Journeys

Hi Chrissy

You have been a delight to work with and have always been a great supporter for our ventures over the years. Thank you.

We wish you all the very best for the future.


Chairman & Co-founder, Brookfarm

Christina Caplice is a true industry professional. I had the pleasure of first meeting Christina whilst I was a guest at Byron at Byron and I was instantly drawn to her professionalism, warmth and friendly nature. Since our first meeting, Christina and I formed a strong bond and continued working on customer service, associate development, and brand awareness within the industry. Christina has the ability to interact, understand, and tailor her service to each and every guest and this is a remarkable talent that I know she holds in the highest regard.

Alicia Denning

Resident Manager, Palazzo Versace Gold Coast


You are an amazing woman, the heart and soul of the Resort alongside John and Lyn.

You have been a pleasure to know and learn from with your incredible ability for compassion and empathy.

Much Love and Best Wishes Gen XXX

Genevieve Taubman

Managing Director & Co-Founder, Mint Partners